Azure

About Our Products

• All items are handmade individually and for that reason no items can be replicated exactly
• All of our products have been made in a smoke-free, pet-free environment.
• We do our best to provide the most accurate photographs and descriptions of fabrics and products, however, please allow for some variations due to the color displays of different monitors.
• Items can be created from a pattern from another designer but the handmade process is all created locally by Pmac Company
• The exact placement of the fabric may differ from the pictured item. If you have specific concerns about a fabric, please contact us to be sure we can provide you with what you need.

Most Commonly Used Materials and Recommended Cleaning

1. Cork Fabric is most often used in the exterior of our bags and accessories - Cork fabric is a natural material or leather substitute that is made from the cork oak tree. The bark harvested from the oak tree regenerates after the cork is stripped, making it a sustainable and biodegradable resource, and almost all cork products can be recycled. Cork is imported and most of the cork used in our product is imported from Portugal - Simply dip a small hand towel or cleaning cloth into warm water (mixed with a little bit of soap) and rub any areas that need cleaning on the cork surface. Alternatively you can also use baby wipes or alcohol wipes to clean your bags as well!  
2. Vinyl is commonly used for the exterior of bags and accessories - Use white vinegar, mix equal parts of white vinegar and water to create a cleaning solution. Dip a soft cloth into the solution and gently scrub the area to clean, avoid getting the vinyl too wet, and be sure to dry it thoroughly with a clean cloth afterwards. 
3. Faux Leather is also commonly used for the exterior of the bags and accessories - Use a solution for mild soaps: You can clean with a neutral home spray or use a mild, diluted dish soap solution. Wipe it gently using a microfiber cloth. Afterward, rinse with a clean moist microfiber cloth.
4. Cotton and Waterproof Canvas are commonly used for lining of the bags and accessories - since it may not be feasible to wash those in most cases it is recommended to dry clean cotton lining and gently scrub the waterproof canvas with a soft brush or cloth.
5. Leather is not commonly used with our products - Use white vinegar, mix equal parts of white vinegar and water to create a cleaning solution. Dip a soft cloth into the solution and gently scrub the area to clean, avoid getting the leather too wet, and be sure to dry it thoroughly with a clean cloth afterwards.

PROCESSING TIME

• Shipping is free for all orders under 5 items or less, and orders 5 pounds or less. Most items ship via USPS, larger orders may ship with other carriers. 
• We do our best to meet the shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method. 
• For shipping concerns or questions please contact us.
• Shipping outside of the United State will be available upon request only and cost will be provided on a per shipping.
• We are not responsible for lost or damaged items. Shipping insurance is available upon request.
• All in stock items ship within 1-3 business days. Items that are not in stock generally ship in 7-14 business days unless otherwise stated. 
• Shipping estimates for custom items will be given at the time of order. 

Refunds and Exchanges

PLEASE DO NOT RETURN ANY ITEMS WITHOUT CONTACTING PMAC COMPANY FIRST. BUYER is responsible for shipping costs to send products back to Pmac Company.  If the product is received not in original condition the BUYER is responsible for any loss in value.

If after talking with you about your order you still wish to return the item please send back to Pmac Company in the original, unaltered condition and the original packaging within 14 days of purchase for a refund of the purchase price. If we have decided ahead of time you would like to exchange your purchased item for an equal value item, we can do this as well. 

Returns or exchanges are not accepted on the following: 

 Merchandise returned after 14 days from the original ship date 

•  Personal items such as face masks
•  Custom Made Orders 
•  Items that have been purchased on sale. 

Refunds will be issued via Stripe once the merchandise has been received by Pmac Company. If you have any questions about your order, please do not hesitate to contact me by email at Pmaccompany@yahoo.com

 NO RETURNS ON PERSONAL ITEMS SUCH AS FACE MASKS

We do not allow cancellations. Please contact us if you have any problems with your order.

Your satisfaction is important to us. Please let us know as soon as possible if there is a problem with your order or products, and we will work with you to resolve the issue. Exchanges, returns, etc. will still be determined on an individual basis. Items must not be washed or used prior to return. Custom items are not available to return.